Returns & Refunds
We guarantee our live Maine Lobsters and other fresh seafood on the day of delivery.
We will issue a credit or refund on the portion of product that was not delivered adequately due to the following reasons:
- A mistake made by our shipping carrier.
- Lobsters are not alive upon delivery, and you notify us within 12 hours of receiving your parcel.
We will kindly ask for pictures or video of the product(s) that are in question, to be e-mailed to us at email@example.com within 12 hours of receipt of package. We will not be able to honor any refunds without photographs of the product in question. We may request that the product be shipped back to us for inspection.
If you dispose of the Lobsters, Mussels and packaging prior to notifying us of your problem, we will waive your rights for a refund of any kind.
We are not responsible for packages that get delayed and hindered during high-volume shipping periods (Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas, New Year).
We are not responsible for packages that get delayed and hindered because of Weather-related issues.
If you are not 100 percent satisfied with your order, please do not hesitate to contact us at firstname.lastname@example.org.